..By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Direct Salon Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term DIRECT SALON LTD or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

600 Purley Way, Croydon, Surrey CR0 4RF.

The term ‘you’ refers to the user or viewer of our website. Our company registration number is 4773042.

The use of this website is subject to the following terms of use:

Trade only

DIRECT SALON LTD is a store which offer great trade prices, seminars , deals to benefit to trade customers. Some products can also be purchased by the general public at the retail price .  By submitting your details you are confirming that you are a qualified hairdresser/salon business owner  and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell.  As a business user, it is your responsibility to ensure that you are insured for products that you are using.  We will accept  recognised Hairdressing Certificate as proof, which you can now upload directly to the website. Full requirements are displayed on the website. We do not supply to wholesale accounts online. Wholesale accounts are opened via agreement with office. Orders placed unless agreed will not be honoured.

Use of Information

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown as we sometimes source the same items from more than one supplier/manufacturer. But you will enjoy the same great quality.

Product Availability

All products are subject to stock availability. If we have insufficient stock to deliver the goods ordered by you we will endeavour to contact you.

Product Reviews

You must have registered on our website to write a review. We thank you for sharing your views with us and other customers, however all reviews will be checked before they are posted to the site so please follow our guidelines.


  • Must be relevant to the product in question and not be related to your experience in buying or having the item delivered.
  • Must not contain derogatory comments directed towards other reviewers.
  • Must not contain content that might be considered unlawful, harassing, libellous, abusive, sexually gratuitous, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Must not make false statements, defame or impersonate others.
  • Must not contain spamming, advertising, HTML or computer script.
  • Must not contain personal information about anyone – including you – such as phone numbers, postal addresses or credit card numbers.
  • Must not be submitted by suppliers or manufacturers.


We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Direct Salon Ltd reserves the right to refuse to supply any individual or company for whatever reason.

All prices are exclusive of VAT and delivery and are quoted in Pounds Sterling unless otherwise stated.

Special offers are subject to availability and may change without notice.  When a free or discounted product is issued as part of a special offer, this must be returned or full selling price paid if the qualifying product is returned as unwanted.


Payment in full is required to be made by PAYPAL. You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method.


We aim to dispatch orders within 3-5 working days however this can vary due to stock availability. Furniture and equipment orders are normally delivered within 2- 4weeks although some items may take 8-10 weeks. You will be advised of the estimated delivery date shortly after your order is placed. We use a courier delivery service for all orders dispatched by us to UK mainland (some larger orders are sent direct from manufacturers). Please allow an extra working day for delivery to UK Offshore and Rural Scotland destinations. Delivery times to European destinations are usually between 3 – 8 working days. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.

Delivery notification service (including 1-hour delivery time slot)

In order to keep you up-to-date and to deliver your goods at the most convenient time for you, we’ll pass your email address and mobile number (where provided) on to our courier company so they can email you throughout the various stages of delivery and/or text you when a delivery is due to be made. These messages will also include a time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 – 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through (currently Interlink Express) to UK addresses.

We aim to dispatch your order as quickly as possible. Item which are stock items will normally be processed and dispatched between 1 and 3 working days from order depending on the items ordered. Delivery prices start from £5.50 plus VAT for most parts of the UK this excludes any large or heavy items. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Again this excludes any large or heavy items.

Delivery to European destinations

Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the standard delivery charge quoted may need to be increased to allow for large and/or heavy items, however you will be informed of this before your order is dispatched.

Product restrictions

Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. Please do not order any restricted items if delivery is to an overseas destination.


When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges; we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.

Your online account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.

Ownership of goods

We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


Returning goods bought online is no problem, all we ask is that they’re returned within 28 days of delivery, unused and in their original packaging. Please email us at directsalonltd@btinternet.com to inform us of your intention to return goods and whether you are looking for an exchange or a refund. Goods must be returned to the address shown below please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend you use some form of recorded delivery as we cannot accept responsibility for any lost goods. Furniture and equipment orders may be subject to additional conditions. Please see below for details.

Due to hygiene regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened; Scissors, Razors, Cosmetics, Hair brushes, Hair extensions, Body jewellery. This list is not exhaustive and does not affect your statutory rights.

Furniture and equipment items

Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return: Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this time scale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge

Faulty or Wrongly Delivered Goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery to directsalonltd@btinternet.com  600 Purley Way, Croydon, Surrey, CR0 4RF.

Returns address

600 Purley Way, Croydon, Surrey, CR0 4RF


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited without express permission. All trademarks reproduced on this website that are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Manufacturers do change their packaging from time to time, this may include size, ingredients, name, or other information they deem to be of benefit to them. This is beyond our control. Therefore there may be some images that are not updated to the new specifications as quickly

Force majeure

DIRECT SALON LTD shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or courier.

Nothing in these Terms and Conditions affects your statutory rights.

1 Registration

Trade will need to register to access the very best deals/prices

You must ensure that the details provided by you on registration are correct and complete.

1b When you register with directsalonltd@btinternet.com we will ask you for a password. You must keep this password confidential and must not let anyone else use it. You are responsible for all activities and orders that are submitted using your password. If you think anyone else has your password, please let us know so that we can cancel it.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You can cancel this agreement at any time by emailing directsalonltd@btinternet.com

If you cancel, you must stop using the site

1.d The suspension or cancellation of your registration and your right to use the directsalonltd.co.uk site shall not affect your rights or directsalonltd.co.uk liabilities.
2 Proprietary rights
2.a The content of the directsalonltd.co.uk is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the directsalonltd.co.uk on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the site, directsalonltd.co.uk without written permission from us.
2.b No license is granted to you in these Terms and Conditions to use any trademark or service marks of directsalonltd.co.uk
2.c By submitting content to this site you automatically grant, directsalonltd.co.uk the royalty-free, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute the content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such content.
3 Prices include VAT (Sales Tax)
3.a Our prices are stated in Pounds Sterling (£).
3.b We clearly show you the price you have to pay for our products. If, by mistake, we have under-priced a product, we will not have to deliver that product to you at the stated price, provided that we tell you before we post the product. You can then decide if you still want the product.
4 Acceptance of your order
4.a Our products are sold for personal use only. There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. If an item is out of stock, we will let you know and unless you then request your payment be returned we will hold your payment until the product is next in stock. At the moment the goods are dispatched (and not before), a contract will be made between you and us.
5 Delivery and charges
5.a The cost of packing and delivery is clearly displayed at ‘checkout’ for your approval prior to confirming your order. For detailed packing and delivery information see our current Delivery Times and Charges.
5.b Our delivery within the UK is usually 1-5 Working days (excluding weekends and National holidays). Our delivery overseas is usually within 7-14 days. Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our best to deliver within 30 days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
6 Cancellation and return
6.a You have the right to cancel your order for goods at any time before dispatch. If the wrong items are sent and you want to cancel please keep securely and return to address in section. Please do not use or open any sealed packaging. If you have any questions about the goods or need help on deciding whether or not to keep them, please contact directsalonltd@btinternet.com for more information.
6.b There is a 10% handling charge of the total invoice if the products have already been posted to you (or on your behalf to any other person). You (or the other person) must return the products to us at the time of cancellation and we will credit your card/paypal with the price excluding (delivery/return if seller was at fault) of the products within 30 days beginning with the day on which notice of cancellation was given and providing that goods have been safely received by us. You should return products to DIRECT SALON LTD, 600 PURLEY WAY, SURREY, CROYDON CR0 4RF, enclosing a copy of the original invoice. When returning goods we recommend that you use recorded delivery, or obtain a proof of posting (a proof of posting can be obtained free of charge at any Post Office).
6.c If you do not return the goods within 10 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.
7 Availability of directsalonltd.co.uk
7.a We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that the directsalonltd.co.uk site will be fault free. If you find a fault, please let us know by contacting directsalonltd@btinternet.com
7.b There will be some times when your access to the directsalonltd.co.uk site is restricted to allow for repairs, maintenance or improvements.
8 Liability of directsalonltd.co.uk
8.a The directsalonltd.co.uk site is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on the directsalonltd.co.uk site we will try to correct them as soon as we can.
8.b In particular we are not liable to you for the following:
8.c.1 Incompatibility of the directsalonltd.co.uk site with any of your computer or telecommunications equipment or software;
8.c.2 Technical problems or errors or interruptions of the directsalonltd.co.uk site
8.c.3 Inadequacy of the directsalonltd.co.uk site to meet your requirements.
8.d To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the directsalonltd.co.uk site.
8.e Nothing in this paragraph 8 applies to liability in respect of products sold through the directsalonltd.co.uk
8.f Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.
9 Complaints
We aim to deal with any complaints in a fair, confidential, swift and effective way. They should be directed to directsalonltd@btinternet.com and include full contact details in addition to your e-mail address together with order number where appropriate.
10 Changes
We may update these Terms and Conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via a suitable announcement on the directsalonltd.co.uk site The changes will apply to the use of the directsalonltd.co.uk site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the directsalonltd.co.uk site. If you continue to use the directsalonltd.co.uk site after the date on which the change comes into effect, your use of the site indicates your agreement to be bound by the new Terms and Conditions.
11 Privacy
11.a We uphold the Data Protection Act 1998 and are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.
11.b We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service.
11.c We might email you in future about our products and offers if you choose to opt-out send email to directsalonltd@btinternet.com We will not pass your email address to other trusted traders unless you agree.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
11.e We will never collect sensitive information about you without your explicit consent.
11.f The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the Trust UK Code.
11.g If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
12 General
12.a We make no promise that materials on the directsalonltd.co.uk site is appropriate or available for use in locations outside the United Kingdom, and accessing the directsalonltd.co.uk site from territories where its contents are illegal or unlawful is prohibited. If you choose to access directsalonltd.co.uk from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
12.b These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. Any contracts between you and us are concluded in English.
12.c If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
12.d You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
12.e If you breach these Terms and Conditions and ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
12.f We shall not be liable for any breach of these Terms and Conditions beyond our reasonable control.
12.g A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.