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Frequently Asked Questions.

 

How Long Will It Take To Receive My Parcel?

Our delivery within the UK is usually 1-5 Working days (excluding weekends and National holidays). Our delivery overseas is usually within 7-14 days. Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our best to deliver within 30 days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

Can I contact www.directsalonltd.co.uk by phone?

Yes, although we are set up to deal with enquiries quickly and efficiently via email. If you would rather speak to someone regarding your order the number is 0208 688 2777 (during office hours).

Can I cancel my Order?

If your order has not already been dispatched then you can email customer services at directsalonltd@btinternet.com.

I’ve received a faulty item, what should I do?

We’re sorry to hear that you have received a faulty item. Please email directsalonltd@btinternet.com with your order number and we will assist you further.

There is an item missing from my order, what should I do?

We’re sorry to hear that you are missing an item from your order directsalonltd@btinternet.com.

What if I am away when the delivery comes?

If you are not at the delivery address at the time of delivery, a second attempt will be made the next day. If the parcel has still not been delivered then it will be returned to the sender. Some third party delivery companies will leave with a neighbour but it is not guaranteed. If you require this option then please leave a note on your door instructing the delivery driver to do so. Please note if any problems arise from doing this, then this is directly between yourself and the delivery company. Direct Salon Ltd will not be responsible for missing parcels if this procedure has been carried out.

Can I return products?

Due to the nature and hygiene of our products, ALL products must be unopened and in its original packaging for the return to be accepted. Any products that have been opened or tampered with will not be accepted for a refund.

Do I have to pay to return an item?

Unfortunately we do not have a free returns system. Please ensure that all returns are sent recorded delivery and keep your proof of postage receipt.

How do I return an item?

Secure the products and then take to your local Post Office who will then deliver the parcel back to us. We recommend sending your parcel Recorded Delivery in case there are any issues! And don’t forget to get proof of postage.

Please note: Due to the nature and hygiene of our products, returns must be unopened and in its original packaging for the return to be accepted.

Do you refund the delivery charge?

Unfortunately, the delivery charge will not be refunded as this service has been obtained.

Will I be charged customs duty?

Unfortunately, if you are an International customer then you will be charged for customs and import taxes. This will depend on the weight of your parcel and the country the parcel has been shipped directsalonltd@btinternet.com  is not  responsible for any customs or import costs.

How do I use a promotional code?

If there are promotions running at the time you purchase, you will enter the promotional code at the checkout stage of your order in the ‘discount code’ box. Please be aware that promotion codes are case sensitive. Promotion codes are entered at the checkout stage of your order.

Are all prices on the website trade?

Unfortunately, if you are an International customer then you will be charged for customs and import taxes. This will depend on the weight of your parcel and the country the parcel has been shipped directsalonltd@btinternet.com  is not  responsible for any customs or import costs.

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