Our delivery within the UK is usually 1-5 Working days (excluding weekends and National holidays). Our delivery overseas is usually within 7-14 days. Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our best to deliver within 30 days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

Yes, although we are set up to deal with enquiries quickly and efficiently via email. If you would rather speak to someone regarding your order the number is 0208 688 2777 (during office hours).

If your order has not already been dispatched then you can email customer services at directsalonltd@btinternet.com.

We’re sorry to hear that you have received a faulty item. Please email directsalonltd@btinternet.com with your order number and we will assist you further.

We’re sorry to hear that you are missing an item from your order directsalonltd@btinternet.com.

If you are not at the delivery address at the time of delivery, a second attempt will be made the next day. If the parcel has still not been delivered then it will be returned to the sender. Some third party delivery companies will leave with a neighbour but it is not guaranteed. If you require this option then please leave a note on your door instructing the delivery driver to do so. Please note if any problems arise from doing this, then this is directly between yourself and the delivery company. Direct Salon Ltd will not be responsible for missing parcels if this procedure has been carried out.

Due to the nature and hygiene of our products, ALL products must be unopened and in its original packaging for the return to be accepted. Any products that have been opened or tampered with will not be accepted for a refund.

Unfortunately we do not have a free returns system. Please ensure that all returns are sent recorded delivery and keep your proof of postage receipt.

Secure the products and then take to your local Post Office who will then deliver the parcel back to us. We recommend sending your parcel Recorded Delivery in case there are any issues! And don’t forget to get proof of postage.

Please note: Due to the nature and hygiene of our products, returns must be unopened and in its original packaging for the return to be accepted.

Unfortunately, the delivery charge will not be refunded as this service has been obtained.

Unfortunately, if you are an International customer then you will be charged for customs and import taxes. This will depend on the weight of your parcel and the country the parcel has been shipped directsalonltd@btinternet.com  is not  responsible for any customs or import costs.

If there are promotions running at the time you purchase, you will enter the promotional code at the checkout stage of your order in the ‘discount code’ box. Please be aware that promotion codes are case sensitive. Promotion codes are entered at the checkout stage of your order.

Unfortunately, if you are an International customer then you will be charged for customs and import taxes. This will depend on the weight of your parcel and the country the parcel has been shipped directsalonltd@btinternet.com  is not  responsible for any customs or import costs.